Friday, December 13, 2019

Tuesday, December 03, 2019

Reviews of Online Systems, e.g. AirBnb, Square.com, Care.com and other companies

Read more negative Care.com reviews at:
https://www.trustpilot.com/review/care.com


I am researching online transaction based systems with "software dashboards". Besides the software I am testing the customer service, and the amount of money a "user" could earn or save.
We spend more time everyday logging into systems to live our personal and business lives.
Everyday I use Amazon, Google, Netflix, Blogger, PayPal etc. 
So far the worst of my experiences has been with Square.com.

I often wonder how these companies have been so successful with poor to terrible customer service. It just shows how huge the demand is for services like this, with new ones popping up almost daily.

I dropped using AirBnb and only use VRBO now. My entire family and friends feel the same way.

Currently I am researching and trying to use Care.com.
Unfortunately my user experience so far has been very disappointing and a waste of my time. 
From my experience trying to use Care.com, I find them incompetent, unhelpful, rude and useless. In fact their customer support department causes people problems instead of helping. On a scale of 1 to 100, I give Square.com a 6 and Care.com a 11. Both companies are managed poorly however in different ways. PayPal has made significant improvements in customer service and also in fixing defects in their software. I give PayPal a score of 68.