I had some problems with Turbotax which you can read below. After multiple attempts by me to seek support and help from Turbotax, finally a knowledgeable person from Turbotax phoned me and helped me fix the problem. He also apologized for the problems I had with Turbotax support and gave me a full refund because of all the time Turbotax wasted not helping me properly at first.
So now I am happy with Turbotax and will use it again next year.